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（1）Performs on-site configuration, installation, end-user orientation, support, servicing, repair and/or installation of IT systems and networking equipment and software including routers, switches, wireless LAN, PBXs, firewalls and servers. Provides associated cabling services.
（2）Serves as customer contact on network and host computing problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures.
（3）Determines most cost effective repair/resolution to minimize customer downtime.
（4）Prepares reports for analysis of product failure trends and service ability issues.
（5）Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
（6）May involve use of problem management databases and help desk system.
（7） College graduate with 3-5 years of experience in network and host computing Field Services.
1、執(zhí)行IT系統(tǒng)和網(wǎng)絡設備及軟件（包括路由器、交換機、無線LAN、防火墻和服務器）的現(xiàn)場配置、安裝、面向最終用戶、支持、服務、維修和/或安裝，提供相關的布線服務。
2、協(xié)調處理客戶在網(wǎng)絡和主機故障問題。使用既定程序診斷機械、硬件、軟件和系統(tǒng)故障。
3、提供高效率的維修、解決方案，以盡量減少客戶停機時間。
4、準備分析產品故障趨勢和服務能力問題的報告。
5、進行日常運維，解決簡單的技術問題，若無法處理可將復雜的問題升級給高一級工程師。
6、日常會涉及使用問題管理數(shù)據(jù)庫和服務臺系統(tǒng)。
7、大專以上學歷，3-5年網(wǎng)絡及計算機主機處理經驗。
英語平時能處理ticket 及郵件，口語滿足基本接待外國同事的水平（重要，必備）