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SUMMARY:
This role is responsible to interface with customer and internal function to assure professional and fast response to quality concern, Going after the maximum satisfaction of customer demand and Rogers’ benefit.
ESSENTIAL FUNCTIONS:
-Responsible for customer complaints timely and set up the fast response for the containment actions.
-Keep all responsible co-worker informed about customer requirement on time and lead team to do the analysis by 8D for the problem solving and permanent actions.
-Set up and maintain the database to track customer issues and conduct the regular review with team.
-As the window person to take the communication with customer for the reporting out and also coordinate the activity of replace or return btw customer and ROGERS.
-Monitor customer scorecard to monitor customer satisfaction prepare the relevant report.
-Coordinate internal and customer PPAP planning, submission PPAP.
-Conduct customer requirements and specification quality review with internal to better support customer quality.
-Prepare and handle quality related customer audit and visit as needed.
-Other duties as assigned.
QUALIFICATIONS:
-Education: BS engineering degree
-Years of Experience: Above 5 years' experience of customer and process quality management
-Familiar with APQP / PPAP/ FMEA/CP/8D/DOE/3*5Why.
-Analytical ability, fact-oriented, self-Motivated and work under pressure.
-Excellent communication skills both in Chinese & English
-Proactive & good team spirit
Preferred:
-Tier 1 automotive supplier background
-IATF and VDA6.3 knowledge
-6 sigma or lean knowledge