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Position Title: Admissions Counselor Division: Administration Supervisor: Director of Enrollment Management Position Summary: ADMISSIONS COUNSELOR supports the role of Director of Enrollment Management by welcoming families who are seeking a school for their children, answering their questions about Concordia, and introducing them to the school’s facilities. This person serves as the *** point of contact for prospective families and students ensuring they feel welcomed, informed and confident in their decision-making process. Availability during summer/Christmas holidays a plus. REQUIREMENTS: EDUCATION - Bachelor’s degree, preferred in education EXPERIENCE - Minimum 2 years-experience working with an international team - Teaching background - Previous Admissions Office experience SKILLS - Excellent spoken and written English - Familiarity with U.S. educational system - Excellent spoken and written Mandarin GENERAL EXPECTATIONS Spiritually Focused - Demonstrates moral integrity, honesty, kindness, faithfulness and is guided by ethical principles and character. - Model servant leadership characteristics. - Model Concordia’s mission - Is a collegial and contributing member of the school-wide community. Mission Centered-Vision Focused - Takes personal ownership in fulfilling the mission. - Can “see” the future and articulate, plan, and execute next steps. - Demonstrates a positive, optimistic, can-do attitude. - Passionate about the long-term success and viability of the Concordia community as a means to influence students, faculty and families to excellence. Team Focused - Respectful of all, builds people up, is equitable in relationships. - Is transparent, flexible, and adaptable. - Demonstrates commitment to school improvement. - Works collaboratively with all in the school and community. - Customer oriented with ability to find common ground for connections. - Ability to solve problems or offer potential solutions. - Advocates and nurtures a positive school culture conducive to family connection, and student learning where possible. Management Competence - Manages resources to provide a productive environment for achieving team and all-school goals. - Demonstrates the ability to see the big picture and to break large tasks into small, achievable components. - Ability to adhere to deadlines. JOB SPECIFIC EXPECTATIONS - Comfortable interacting with people from other cultures - Deliver engaging, accurate and well-organized campus tours that reflect Concordia’s mission, vision and unique strengths. - Tailored tours and conversations to the needs and interests of each family - Coordinate the admissions open days and information sessions held throughout the year. - Update all materials and brochures used for campus tours and presentations as well as FAQs - Provide the material and assist to develop presentations for admissions school fairs in Shanghai. - Assist with scheduling, coordinating, and facilitating interactions in the admissions database - Follow up with families at key stages of the admissions process to ensure positive and timely communication a. Characteristics to include: outgoing, flexible, patient, and good listener b. Arrange and schedule and ensure shadow days are executed well for prospective students\Responsible for follow up for all prospective touring families with pertinent information c. Creates and maintains working relationships with staff and administration and parents to ensure up to date information about the school d. Coordinating with each division to ensure classrooms are set up as show rooms for summer tours e. Maintain confidentiality and sensitivity when handling applicant information and family circumstances. - Support a small team for high performance a. Consistently provide quick, knowledgeable and enthusiastic customer service b. Actively gather and distribute information about school events, activities and changes in processes for purposes of increasing team’s knowledge base and visitor “talking points” - Assist with the administration duties of application processes including, but not limited to, paperwork and follow up contact with application families. a. Detail oriented Other duties as assigned