Reporting to:
APAC Region Leader - Commercial and Operations
Your role and responsibilities
In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.
This role is contributing to the EL Smart Building business in Xiamen, China.
You will be mainly accountable for:
● Supports the deployment of strategy and objectives for quality management within local ABB organizational unit.
● Collaborates with management within local ABB unit to innovatively shape the design and development of their functional area.
● Supports the management with respect to quality management-related content, tools, and systems.
● Supports specific communication relevant to quality management in their own area of responsibility.
● Supports local organization by providing specific training material and training sessions.
● Assists in continuously identifying and addressing risks and opportunities related to quality management in the local organization.
● Performs audits to assess compliance with the defined system.
● Uses quality data analytics from the organization to identify risks, failures, and non-conformances.
● Promotes the vision for zero defects and supports the local teams to ensure that requirements from ABB, customers, and stakeholders are fulfilled, focusing on prevention rather than only control.
● Acts as a local process owner for defined quality-related processes, systems, or tools, including defining and documenting plans, implementing and communicating actions, supervising and controlling progress, and driving continuous process improvement.
● Performs and/or coordinates activities related to designated areas within Quality, including customer and claims management, manufacturing quality, quality planning, product safety and compliance, design and development quality, and audits and reporting.
● Promotes the voice of the customer at the local unit and assists that risks, problems, and solutions are evaluated from a customer/stakeholder point of view.
● Supports resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
● Supports and maintains the quality management system of local unit, in collaboration with local functions, including processes and tools to ensure flawless and repeatable process execution, identifying gaps, and exploring opportunities for improvement.
● Utilizes local quality management system to provide the local teams with procedures that enable sustainable execution.
● Leads the local teams in implementing an operational approach and process management system, continuously evaluating its effectiveness.
● Supports the local organization by creating training material and delivering trainings on quality management system-related content.
● Coordinates and participates in benchmarking activities within the industry, inside and outside ABB, to continuously challenge the status quo and further develop the organizational self-perception.
● Supports initiatives to improve on agreed aspects of quality in collaboration with local units and across multiple units or functions as applicable.
Qualifications for the role
● 5-8 years related experience in similar industry; major in engineering
● Flurent oral English
● Ensures adherence to the collaboration objectives of the team to maximize results for ABB.
● Leads their own development journey by seeking knowledge and learning opportunities within the team.
● Manages relationships with stakeholders in their own area of responsibility and ensures alignment.
More about us
ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies.