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Job Title: Product Support Engineer Department: Product Support/PDP/CNAUS Responsibilities: ? Provide technical support to the local ABB’s in worldwide through day-to-day coverage of internationally distributed cases. 1) On-line support for ABB front-end engineers or service engineers to make trouble shooting when robots have problems at customer site （當ABB 前端及服務(wù)工程師在客戶現(xiàn)場遇到產(chǎn)品問題時，PS根據(jù)需要提供在線技術(shù)支持） 2) front-end engineers or service engineers provide detailed description and system data of robot failures （ABB 前端及服務(wù)工程師會提供詳細的問題描述及機器人系統(tǒng)數(shù)據(jù)） 3) product support engineer makes analysis, experiments, and investigation of production before providing solutions or suggestions (PS 工程師根據(jù)前端及服務(wù)工程師提供的信息，進行分析，測試或者產(chǎn)線調(diào)查，給出現(xiàn)場問題的可能原因，解決方案的建議) 4) focus on paint robots and electrical domain (主要負責噴涂機器人的電氣部分) ? Consolidate the information and offer related report to customer for RCA & SI 當客戶提出對機器人故障件進行原因分析時，PS工程師會和技術(shù)中心工程師一起負責對返件實物進行分析和報告編寫 ? Close collaboration with the rest of the backend organization in the world ? Close collaboration with R&D and Production team ? follow up new product project Requirements: ? Minimum 5+ years’ experience as diagnostic technician or field support or product/Technical support work ? Strong analytical problem-solving skills and hands-on experience with electrical. Experience with robot system or software is an advantage ? Strong ability to be self-directed and work independently, with strong organization and documentation skills ? Exceptional capacity for managing simultaneous activities and challenges. ? Bachelor degree (or above) of electronic or electrical ? Must be fluent in English reading, writing and spoken ? Team work spirit