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Description
1. Supply quick answers to TSC2 (Technical support Center L2) based on expertise knowledge of products.
2. Analyze the problem described in case details, communicate with TSC2 or customer when the description is not clear.
3. Reproduce the customer issues, identify the root cause and find the solution or workaround of the problems in the laboratory.
4. Report the bugs (PCR) found in the cases to a specific database.
5. Work with design team for technical analysis if needed.
6. Travel to customer site to investigate the problems and write the visit report for further study.
7. Publish technical information: Resolutions, FAQs, etc.
8. Keep a high level of product expertise by auto-training and attending internal seminar.
9. Participate to “new product” projects: attend field tests, reading of pre-versions of product documentation.

職位描述：
1. 到客戶現(xiàn)場調(diào)查施耐德前端技術反饋的變頻器產(chǎn)品問題
2. 在實驗室復現(xiàn)客戶問題，和研發(fā)合作確定問題根源及幫助客戶找到解決方案；將解決方案分享給到前端技術同事及客戶；
3. 提供客戶現(xiàn)場問題調(diào)查分析報告；發(fā)布技術指南(application notes; FAQ)給到前端技術支持工程師；
4. 快速解答前端技術支持及熱線產(chǎn)品專家在BFO系統(tǒng)中提出的技術問題；
5. 參與施耐德新產(chǎn)品推向市場前期的Field test, Beta test等現(xiàn)場測試；
Qualifications
1. Major in Electric & Automation Engineering, above 5 years work experience with Bachelor, or above 3 years work experience with Master.
2. Be familiar with the basic function and debugging method of Drive, PID control principle, 5 points voltage frequency ratio and vector control principle of asynchronous motor, and synchronous motor control principle.
3. Experience of Drive debugging in lifting, textile, logistics, water supply and other industries is preferred.
4. Be familiar with power electronics technology and EMC basic principle, master oscilloscope, power meter and other measurement tools.
5. Good ability of communication skill, ability to work under pressure, and high responsibility.
6. Good in English reading and writing.

任職標準：
1. 熟悉變頻器的基本功能和調(diào)試方法，理解電機控制等效模型及矢量控制算法，有變頻器產(chǎn)品的軟硬件研發(fā)背景優(yōu)先；具有起重，紡織，物流，風機泵，半導體行業(yè)變頻器應用經(jīng)驗者優(yōu)先；
2. 掌握一定的電路以及電力電子技術知識；
3. 熟悉常見現(xiàn)場總線的配置和應用
4. 具有良好的溝通和抗壓能力，和前后端各部門一起合作，從技術角度引導現(xiàn)場問題調(diào)查方向，結合現(xiàn)場的實際情況和研發(fā)的問題調(diào)查進展給出最佳處理方案；
5. 能夠獨立完成英文報告，使用Teams和國外工程師進行準確的信息交流，能直接英文交流最佳；
6. 電氣及自動化相關專業(yè)；